Refund Policy

1. Overview

This Refund Policy explains our refund and cancellation procedures for subscription purchases. Please read this policy carefully before subscribing.

By purchasing a subscription, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.

2. No Refunds Policy

2.1 All Sales Final

All subscription fees are non-refundable. Once you purchase a subscription, you will not receive a refund under normal circumstances. This includes:

• Monthly subscription renewals
• Annual subscription renewals
• Partial periods (e.g., canceling mid-month)
• Unused portions of your subscription

2.2 Subscription Upgrades

If you upgrade from Pro to Premium:

• You will be charged the prorated difference immediately
• Your billing date will remain the same
• Upgrades are non-refundable

2.3 Subscription Downgrades

If you downgrade from Premium to Pro:

• The change takes effect at the end of your current billing period
• You retain Premium features until the end of the paid period
• No partial refunds are provided for downgrades

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time from your account dashboard:

1. Log in to your Interview Ward account
2. Go to your Dashboard
3. Click "Subscription Management"
4. Click "Cancel Subscription"
5. Confirm the cancellation

3.2 Effect of Cancellation

When you cancel your subscription:

• You retain access to premium features until the end of your current billing period
• Your subscription will not automatically renew
• You will not receive a refund for the current billing period
• After the period ends, your account reverts to the Free plan
• You can resubscribe at any time

3.3 No Cancellation Fees

We do not charge any fees for canceling your subscription. You can cancel at any time without penalty (though you won't receive a refund for the current billing period).

4. Exceptions - When Refunds May Be Granted

4.1 Technical Issues

If you experience significant technical issues that prevent you from using the Service:

• Contact us immediately at [email protected]
• We will work to resolve the issue promptly
• If we cannot resolve the issue within a reasonable timeframe, we may offer a prorated refund at our discretion

4.2 Billing Errors

If you believe you were charged incorrectly:

• Contact us at [email protected] within 30 days
• Provide details of the incorrect charge
• We will investigate and issue a refund if an error occurred

4.3 Duplicate Charges

If you are accidentally charged twice for the same subscription:

• Contact us immediately at [email protected]
• We will refund the duplicate charge promptly

4.4 Account Termination by Us

If we terminate your account for violation of our Terms of Service:

• You are not entitled to a refund
• You forfeit access to the Service immediately
• You may not be eligible to create a new account

5. Refund Processing

5.1 Timeline

Approved refunds are processed as follows:

• Review: 1-3 business days to review your request
• Processing: 3-5 business days to process the refund
• Bank Processing: 5-10 business days for the refund to appear in your account

5.2 Refund Method

All refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

5.3 Currency

Refunds are issued in the same currency as the original transaction. If exchange rates have changed, the refunded amount may differ slightly from what you paid.

6. Chargebacks and Disputes

6.1 Contact Us First

Before filing a chargeback with your bank or credit card company, please contact us first at [email protected]. Most billing issues can be resolved quickly and amicably.

6.2 Chargeback Consequences

If you file a chargeback without contacting us:

• Your account will be immediately suspended
• You will lose access to all premium features and data
• We reserve the right to pursue the disputed amount
• Your account may be permanently banned

6.3 Fraudulent Chargebacks

Filing a fraudulent chargeback (claiming you didn't receive the service when you did) is considered fraud. We will provide evidence to your bank/card issuer and may pursue legal action.

7. Policy Modifications and Legal Rights

7.1 Discretionary Refunds

While our refund policy is generally strict, we may offer refunds in exceptional circumstances at our sole discretion. Each case is evaluated individually based on the specific situation.

7.2 Legal Requirements

This refund policy does not affect your statutory rights as a consumer. If you are in a jurisdiction that mandates refunds or cooling-off periods, those laws will apply.

7.3 Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified policy.

8. Contact Information

If you have questions about this Refund Policy or want to request a refund, please contact us:

Please include in your refund request:

• Your account email address
• Date of purchase
• Transaction ID (if available)
• Reason for refund request